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# Reputation Mart review
- URL: https://www.reputation-insider.com/reputation-mart-review/
- Published: 2026-09-19T07:28:00.000Z
- Updated: 2026-09-20T07:30:33.000Z
- Description: The agency publishes detailed monthly packages, while conflicting price structures, limited review evidence and its customer-solicitation wording need closer checking.
- Author: Levi Mastarel
- Tags: Vendors, #hide-recent, Reputation management, Agencies, #main-vendors

Agency review

# Reputation Mart review

Reputation Mart is a Toronto-area reputation and digital-marketing business with unusually visible monthly pricing. The public record is strongest around local-business ORM, reviews, listings and ongoing account management. Buyers should still reconcile several inconsistencies on the current pricing page and ask how the agency's review-generation workflow complies with Google's present solicitation rules. 

Reviewed September 2026

Company file **Reputation Mart is publicly presented as a division of The Driz Group Inc., founded by Steve Driz and operating from Thornhill in the Greater Toronto Area.** 

Founder **Steve Driz** 

Operating structure **Division of The Driz Group Inc.** 

Current address **349 Bathurst Glen Dr., Thornhill, Ontario** 

Primary market **Canada, with U.S. and other international clients referenced publicly** 

Sources: [Reputation Mart LinkedIn](https://ca.linkedin.com/company/reputation-mart?ref=reputation-insider.com), [The Driz Group subsidiaries page](https://www.drizgroup.com/subsidiaries.html?ref=reputation-insider.com), [Dun & Bradstreet](https://www.dnb.com/business-directory/company-profiles.driz%5Fgroup%5Finc.fbcd14f16db7ff3ba5e2a8d3d0296ecc.html?ref=reputation-insider.com)and [current Reputation Mart site](https://www.reputationmart.com/?ref=reputation-insider.com). 

Operating history

## The public sources do not use one consistent founding year

The strongest dated evidence for the Reputation Mart brand is a December 2016 launch announcement naming Steve Driz and describing the business as a newly launched Ontario digital-marketing company. LinkedIn also lists 2016 as the founding year. 

2016 **Contemporaneous launch record** 

A December 5, 2016 Newswire release says Steve Driz launched Reputation Mart as an Ontario-based business. The current LinkedIn profile uses the same year.

2014 **Later directory and service-page references** 

DesignRush currently lists 2014 as the year founded, and Reputation Mart's medical-spa page says it has served GTA clinics since 2014\. The current company story does not reconcile those dates.

Reputation Insider would use 2016 as the best-supported public launch date for the Reputation Mart brand unless the company provides documentation for an earlier operating period under that name. 

Sources: [2016 launch announcement](https://www.newswire.com/news/reputation-mart-launched-addressing-evolving-small-business-marketing-18141629?ref=reputation-insider.com), [LinkedIn](https://ca.linkedin.com/company/reputation-mart?ref=reputation-insider.com), [DesignRush](https://www.designrush.com/agency/profile/reputation-mart?ref=reputation-insider.com)and [medical-spa service page](https://www.reputationmart.com/medical-spa-marketing-agency.html?ref=reputation-insider.com). 

Published pricing

## The pricing page is unusually detailed, but it currently contains two different package structures

Reputation Mart publishes monthly rates instead of forcing every prospect into a sales call. The same live page also presents two overlapping sets of packages, with slightly different prices and definitions. 

Main comparison table **DIY Starter $299** 
**RM Advanced $449** 
**RM Pro $799** 
**RM Expert $1,299** 

The main feature matrix also lists RM Expert Plus as custom-priced. A $97 setup fee is shown on the standard plans.

Lower product section **Listings $497** 
**ORM Pro $797** 
**Social $997** 
**SEO $1,297** 

Farther down the same page, Reputation Mart presents a different product menu with separate monthly prices.

FAQ wording **Fully managed ORM “starts at $497”** 

The FAQ uses $497 as the starting point for fully managed ORM, while the earlier introductory section says fully managed service starts at $799.

Complex remediation **Custom quote** 

Suppression, active reputation repair, multi-location work and enterprise engagements are scoped separately from the standard monthly packages.

**The difference is large enough to clarify before purchase** 

A buyer should ask which package table controls the proposal and which services are included at the quoted rate. The current page itself says pricing can change without notice. 

Source: [Reputation Mart Pricing & Packages](https://www.reputationmart.com/pricing-packages.html?ref=reputation-insider.com). 

Commitment and cancellation

## The monthly offer is cancellable, while one product on the same page requires an annual subscription

Monthly plans **30 days' notice** 

Reputation Mart's pricing FAQ says monthly plans have no long-term commitment and can be cancelled with 30 days' notice. 

**Annual plans** 

The pricing page offers annual plans with a 10% discount and waived setup fee.

**Listings exception** 

The Business Listings Pro section expressly says an annual subscription is required, despite an earlier statement on the page that no long-term contracts are required on any plan.

**Public legal terms** 

Reputation Insider did not find a separate public client-services agreement setting out refund rights, early termination consequences, ownership of campaign assets or treatment of prepaid third-party costs.

Source: [Pricing & Packages](https://www.reputationmart.com/pricing-packages.html?ref=reputation-insider.com). 

Review-generation policy

## The current service copy and the agency's own 2026 guidance point in different directions

This is the most important operational question in the review-management offer because Google's current Maps policy explicitly prohibits selectively soliciting positive reviews. 

Current ORM page 

**The service description says the system asks “every happy customer” for a Google review** 

That wording describes a sentiment-selected review request process rather than a neutral request to all eligible customers.

Current homepage 

**The site also says it generates reviews by reaching out to happy customers** 

The wording appears in the public User Reviews description and is still live when checked in September 2026.

2026 agency guidance 

**Reputation Mart's own blog says review gating is prohibited** 

The 2026 guidance correctly explains that businesses cannot pre-screen customers by sentiment and send only satisfied customers to Google.

Google policy 

**Google prohibits merchants from selectively soliciting positive reviews** 

Google allows businesses to request genuine reviews provided the process does not influence the rating or exclude customers because their expected feedback is negative.

Buyers should ask Reputation Mart to document the current review-request workflow and confirm that Google-bound requests are not filtered by customer sentiment. 

Sources: [current ORM page](https://www.reputationmart.com/online-reputation-management.html?ref=reputation-insider.com), [homepage](https://www.reputationmart.com/?ref=reputation-insider.com), [Reputation Mart's 2026 review-policy guidance](https://www.reputationmart.com/blog?ref=reputation-insider.com)and [Google Maps user-contributed content policy](https://support.google.com/contributionpolicy/answer/7400114?ref=reputation-insider.com). 

What the ORM service actually covers

## The offer is designed mainly for local and multi-location businesses

Reputation Mart's current ORM pages focus on recurring management of reviews, listings, Google Business Profiles and branded search visibility. More complex suppression and repair work is positioned as a separate custom engagement. 

Reviews **Monitoring, responses, generation and policy-based removal requests** 

The agency says it monitors major review platforms and handles responses, while removal requests are limited to reviews that meet platform-policy criteria.

Listings and local search **Business data distribution, Google Business Profile management and local visibility** 

The current materials reference 30+ to 60+ directories depending on the page and package.

Search-result management **Owned assets, profiles, press mentions and content used to improve branded search results** 

The company says meaningful movement in reputation-repair work typically takes several months rather than presenting suppression as immediate.

Broader marketing **SEO, paid advertising, social media and website services can sit in the same engagement** 

This makes Reputation Mart closer to a local digital-marketing partner with ORM capabilities than a specialist removal-only firm.

Sources: [Online Reputation Management](https://www.reputationmart.com/online-reputation-management.html?ref=reputation-insider.com), [service overview](https://www.reputationmart.com/?ref=reputation-insider.com)and [package descriptions](https://www.reputationmart.com/pricing-packages.html?ref=reputation-insider.com). 

Client evidence

## The strongest public case material is concentrated in the GTA healthcare market

Named client **Astra Medicare** 

Reputation Mart says Astra Medicare has been a client since the agency launched and describes work covering review generation, Google Business Profile development, business listings and ongoing reputation monitoring across GTA locations. Reputation Mart also hosts review infrastructure for Astra on its own listings subdomain. 

**VBeauty Medical Spa** 

The agency names VBeauty Medical Spa in Yorkville and describes a multi-location reputation setup involving review generation, GBP optimization and managed listings. The claims are published by Reputation Mart rather than in an independent project review.

**Directory-listed clients** 

DesignRush lists Astra Medicare, Fast Action Finance, March of Dimes Canada and Cambridge Forums as clients. The directory does not provide verified project narratives for those names on the profile.

Sources: [ORM case material](https://www.reputationmart.com/online-reputation-management.html?ref=reputation-insider.com), [medical-spa case material](https://www.reputationmart.com/medical-spa-marketing-agency.html?ref=reputation-insider.com), [Reputation Mart-hosted Astra listing infrastructure](https://listings.reputationmart.com/astra-medispa/?ref=reputation-insider.com)and [DesignRush](https://www.designrush.com/agency/profile/reputation-mart?ref=reputation-insider.com). 

Claims with limited public methodology

## Several company metrics are published without enough detail to audit them independently

**93%** Client retention 

The current company story gives this figure without defining the period, cohort or calculation.

**3,000+** Directory listings managed 

The homepage presents the number as a current aggregate without a client or time-period breakdown.

**“Hundreds”** Clients 

A 2026 blog post says the agency handles review and reputation work across hundreds of clients; no public client roster supports that scale.

Sources: [Our Story](https://www.reputationmart.com/our-story.html?ref=reputation-insider.com), [homepage](https://www.reputationmart.com/?ref=reputation-insider.com)and [2026 company blog](https://www.reputationmart.com/blog?ref=reputation-insider.com). 

Independent review footprint

## The visible third-party customer sample is small

Google **5.0 / 5** 

Three Google reviews are currently associated with the Thornhill location. The small sample limits how much can be inferred about service consistency.

**DesignRush reproduces the same Google review set rather than adding a large independent project-review corpus** 

The visible reviews include Kefi Wellness Centre, Kristie Homstol and Toronto Bitcoin Center, all dated July 2025\. They provide attributable client comments but do not cover a broad range of ORM project types.

**Alignable** 

The local-business profile shows 11 recommendations and identifies Steve Driz with the company. These are community recommendations rather than structured project reviews with independently verified scope and spend.

Sources: [Google Maps location record](https://www.google.com/maps/search/349%2BBathurst%2BGlen%2BDr%2BThornhill%2C%2BOntario%2C%2BL4J%2B9A3%2C%2BCanada?ref=reputation-insider.com), [DesignRush](https://www.designrush.com/agency/profile/reputation-mart?ref=reputation-insider.com)and [Alignable](https://www.alignable.com/thornhill-on/reputation-mart?ref=reputation-insider.com). 

Procurement diligence

## The public information is detailed enough to identify the questions that belong in the proposal

01

**Ask which current pricing table applies** 

The live page shows overlapping package structures and conflicting starting prices for managed ORM.

02

**Confirm the legal contracting entity** 

Public sources describe Reputation Mart as a division of The Driz Group Inc.; the signed agreement and invoice should identify the responsible company clearly.

03

**Request the current review-solicitation workflow** 

The service copy referring to happy customers should be reconciled with Google's prohibition on selective positive-review solicitation.

04

**Separate recurring maintenance from remediation** 

Standard packages cover ongoing reputation operations. Suppression and difficult repair work are custom, so deliverables and expected duration should be scoped separately.

Reputation Insider verdict

## Reputation Mart is unusually open about monthly pricing, while its live sales pages still need reconciliation

The agency's public offer is easy to understand for a local or multi-location business: managed reviews, listings, Google Business Profile work, search visibility and adjacent digital marketing. It also names several clients and publishes more pricing detail than many firms in this category. 

The main issues are internal consistency and evidence depth. The current pricing page contains competing package structures, the founding year varies across sources, and the review-generation copy does not fully align with Google's present policy or Reputation Mart's own 2026 guidance. 

The independent customer-review sample is also small. For a larger engagement, the written proposal should settle package scope, contracting entity, cancellation terms and the exact review-acquisition process before work begins. 

Commercial visibility **Detailed public monthly pricing, with inconsistencies that should be clarified before purchase** 

Primary fit **Local and multi-location businesses needing ongoing review, listing and search management** 

Main policy check **Confirm that Google review requests are not filtered by expected customer sentiment** 

Evidence depth **Named clients exist, while the independent public review sample remains limited**