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This page serves as our customer support and FAQ resource. As Reputation Insider continues to grow, this section will evolve alongside the publication to better reflect our readers’ needs and improve the support experience we provide.
How do I subscribe?
To subscribe to Reputation Insider, click here to select your membership plan and complete the checkout process. Once your payment is confirmed, full access to subscriber content will be activated immediately.
How do paid subscriptions work?
Reputation Insider offers paid subscriptions on both monthly and annual billing cycles.
If you choose to cancel your subscription, your access will remain active through the end of the billing period you have already paid for. Once that period expires, access will be discontinued automatically.
Subscribers manage their own billing and subscription settings directly through their account dashboard. Because access remains available for the full prepaid term, partial or prorated refunds are not provided following cancellation.
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To sign in, visit the Reputation Insider homepage and click “Sign In” in the top-right corner. Enter the email address associated with your subscription, then click “Continue.” A secure login link will be sent directly to your inbox.
If you experience issues signing in, please first ensure that you are not already logged in. Once signed in, most users remain logged in on the same browser for an extended period and typically do not need to sign in again frequently.
Can I get a receipt or invoice for my paid subscription?
Yes. To access your receipts or invoices, sign in to your account and click the “Account” button in the top-right corner of the website. From there, select “Update” next to “Billing Info & Receipts”.
You will be redirected to Stripe, where your Invoice History will be available. From there, you can view, download, or print any invoice associated with your subscription.
How do I cancel my paid membership?
To cancel your paid membership, sign in to your account and click the “Account” button in the top-right corner of the website. From there, select “Change” next to your subscription plan.
Scroll to the bottom of the page and click “Cancel Subscription”. You will then be prompted to confirm your cancellation.
Once cancelled, your membership will remain active through the end of your current billing period, and you will retain access to paid content until that period expires.
Do subscriptions renew automatically?
Yes. All subscriptions renew automatically unless cancelled in advance.
Renewals are processed at the standard full rate of your plan, currently €25 per month or €250 per year, regardless of whether your original subscription was purchased at a discounted or promotional price.
I want to report a security issue
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If you believe you have identified a security vulnerability affecting Ghost, please review Ghost’s Responsible Disclosure Guidelines here. If the issue appears to be reportable, you can contact the Ghost security team directly at security@ghost.org with full details.
How can I contact you?
For all inquiries, please contact us at contact.reputationinsider [at] gmail.com. We aim to respond as promptly as possible.