What review platforms actually show - and what they don’t
Review platforms do not simply collect feedback. They rank, filter, and structure it, turning individual experiences into visible patterns that shape trust and decision-making.
ORM
Online reputation management (ORM) covers how companies are judged across search results, AI answers, review platforms, social networks, forums and public digital records. This section examines how digital trust is built, damaged, repaired and defended when reputation is shaped outside company control.